Terms and Conditions
Effective August 21, 2008
Renwood RealtyTrac LLC.
One Venture Plaza, Suite 300
Irvine, CA 92618
Bank Homes Direct is an online service provided by Renwood RealtyTrac LLC. (hereafter known as "RealtyTrac").
User represents, warrants, affirms and agrees that the data, information and services provided by/through this web site to User will only be used by User exclusively for User's own personal use and that User will not permit or allow the data, information and services to be used by an agent, representative, consultant, officer, director, shareholder, parent organization, subsidiary organization, third party or any other person or entity. User further represents, warrants, affirms and agrees that User will not transfer, sell, convey, use, resell or sublicense any data, information or services provided by/through this web site to User in any medium, form, manner or format whatsoever, for any purpose including, but not limited to the following:
- Use other than User's own personal use, i.e. no commercial purpose or use is permitted;
- Reproduction, reformatting, publication, distribution or dissemination associated with any service or product provided or made available to any third party;
- Marketing or telemarketing uses;
- World Wide Web, Internet or online uses;
- Real estate valuation models, programs or systems;
- Inclusion or in combination with any other software, data, database, information service or product of any kind;
- Extracting, selecting or drawing out any data element for any use;
- Real estate appraisal;
- Credit evaluation and/or supporting;
- Evaluating risk or marketing/sale of insurance products of any kind, including but not limited to life, health, long-term care, disability, casualty, umbrella, mortgage, title or property;
- Debt collection; and/or
- Marketing or sale of legal goods and/or services of any kind, including but not limited to bankruptcy or real estate title/lien history.
Term Period of User Access
RealtyTrac reserves the right to cancel services provided on Bank Homes Direct to any User at any time, in RealtyTrac's sole discretion. The User may cancel the User's usage or membership at any time. All fees due to RealtyTrac up to the end of the then current term billing cycle at time of termination shall remain payable to RealtyTrac unless otherwise specifically provided to the User in a related specific promotional offer.
The User may terminate the membership contract by one of five ways:
- Online using the "Edit My Profile" feature in the My Bank Homes Direct section of the web site, accessible to the User who has a membership upon login.
- By e-mailing a cancellation request to e-mail firstname.lastname@example.org at least five (5) days prior to the desired cancellation date.
- By telephoning a cancellation request to phone 877.297.3067 during business hours of 8am to 5pm PST Monday through Friday. User acknowledges and agrees to be charged or billed a $5 dollar service and processing fee for all cancellations processed via telephone.
- By faxing a cancellation request to fax 949.861.9413 at least five (5) days prior to the desired cancellation date.
- By mailing a cancellation request at least ten (10) days prior to the desired cancellation date to Renwood RealtyTrac LLC, One Venture Plaza, Suite 300, Irvine, CA 92618.
Survival of Terms
The License Restrictions and Proprietary Rights described herein survive any termination of this Agreement, Term of Use and/or any User's use, membership or subscription to this web site.
RealtyTrac allows Users to submit requests on Bank Homes Direct for service to independent third-party real estate and other related goods/services providers. User hereby agrees to supply RealtyTrac with accurate information about User, the goods/services User is interested in and/or the property User wants to sell or hopes to buy. RealtyTrac will use this information to provide certain details on an anonymous or non-anonymous basis to third-party affiliates who are, in most cases, members of its network. As RealtyTrac uses e-mail and telephones to provide RealtyTrac goods/services, all Bank Homes Direct Users hereby consent to receive e-mails and telephone calls from RealtyTrac to qualify for and participate in RealtyTrac goods/services. By your use of this web site, User consents to receive e-mails and telephone calls from third party affiliates, as Bank Homes Direct User's submitted service requests to and/or through Bank Homes Direct may require services from these third parties.
User affirms that all of the information User provides to RealtyTrac, whether online at BankHomesDirect.com or otherwise, is accurate and complete. User hereby agrees to update RealtyTrac with User's current and accurate information, if at any time the information User provided to RealtyTrac changes. RealtyTrac reserves its right to terminate or suspend access to Bank Homes Direct goods/services to any User whose information RealtyTrac believes, at RealtyTrac's sole discretion, to be inaccurate or misleading.
RealtyTrac may refer Professional Service Providers, mortgage lending, or other related "services" to Users, but RealtyTrac does not engage in real estate broker services. Real Estate brokerage activities are performed by local Professional Service Providers, mortgage lenders, or other related "service provider" that have been referred to Users by RealtyTrac. The terms of any agreement between a Professional Service Provider and/or mortgage lending institution and RealtyTrac are not endorsed, recommended or otherwise known to or by RealtyTrac.
For its goods/services and referrals, RealtyTrac may receive payment from Service Providers. Your use of this web site and your use of RealtyTrac services constitutes User's acknowledgment of and agreement to this compensation arrangement. RealtyTrac may from time to time offer eligible Users promotional opportunities. Not all Users may be eligible to receive all promotional opportunities.
Other Service Providers
From time to time RealtyTrac may include on its web sites third-party service providers such as, but not limited to, moving, magazine, coaching or a mortgage service provider. RealtyTrac posts these services on its web sites as a service to its Users. RealtyTrac is not responsible for and makes no warranty or representation as to the quality or performance of the services offered by or through these other service providers. It is the User's responsibility, and RealtyTrac encourages this for all Users, to independently investigate the qualifications of each service provider and to carefully review each service provider offering prior to entering into any engagement.
RealtyTrac is not responsible or liable for any acts or omissions created or performed by these other Service Providers. RealtyTrac's web sites may contain links to web sites maintained by third-party Service Providers. Such links are provided for User convenience and reference only. RealtyTrac does not operate or control, in any respect, any information, software, products or services available on such web sites. RealtyTrac's inclusion of a link to such web sites does not imply any endorsement, warranty, guarantee or recommendation of these web sites, contents, products or services of the sponsoring organization.
Third-Party Content and Screening
RealtyTrac is a data aggregator of content supplied by third parties, Users and/or members and Professional Members and as such does not have editorial control over the opinions, advice, statements, services, offers or other content provided, expressed or implied by third parties, including other Users of Bank Homes Direct. RealtyTrac reserves the right, but is not obligated, to screen and review any content provided to Bank Homes Direct and remove or edit any content, if it does not comply with laws, rules or regulations, or for any other reason RealtyTrac deems relevant.
Modification of RealtyTrac Services
RealtyTrac reserves the right to modify or discontinue any service, portion or attribute thereof, and the offering of any information, goods, content or product, with or without notice to any User. RealtyTrac shall not be liable to any User in the event that RealtyTrac exercises its right to modify or discontinue any service.
A. PAYMENT OF CHARGES
RealtyTrac primarily charges a monthly membership fee, but other term time periods are available. The membership fee is calculated from the first day of the term (usually monthly, but can include three month, six month, yearly, etc.) that the User's paid membership commences. The User agrees that if the User applies for the seven (7) day free trial membership and does not cancel the trial membership before the expiration of the seven (7) day free trial membership, the User authorizes RealtyTrac to convert the User's trial membership into a regular monthly membership or other term membership for the term they selected effective on the seventh (7th) day, or 168 hours following the User's initiation of the seven (7) day trial membership. The User authorizes RealtyTrac to, and the User agrees that RealtyTrac may, charge to the User's credit card, debit card or bank account, in advance, the User's regular membership fee for each agreed upon term of the User's selected membership term. The User authorizes RealtyTrac to, and the User agrees that RealtyTrac may, modify and/or change the term membership fee charged to the User upon thirty (30) days notice to the User sent by e-mail. The term membership fee, when paid, is non-refundable and accrues on the first day of each term and/or successive renewal term until canceled, regardless of whether or not the User accesses or makes any use of this web site or database. Notwithstanding the language in this paragraph, if the membership resulted from a special introductory promotional offer, then the terms of that specific promotional offer shall control.
B. On Time Payment
The User is required to pay all charges on time and agrees to submit an accompanying payment authorization in connection with these charges when requested by RealtyTrac. Credit card transactions require an acceptable and currently working/continuously valid credit card number/account. RealtyTrac may terminate or disable the User's participation in RealtyTrac services if the User fails to pay fully and in a timely manner all amounts due to RealtyTrac. If the User's credit card expires or is otherwise declined for payment, access to RealtyTrac services and its web sites can be modified or suspended without notice to the User. If any User payment is more than thirty (30) calendar days past due, interest pro-rated daily, at the rate of 15 percent per annum on the outstanding balance, or the maximum allowable by law, whichever is less, shall accrue, and the entire amount of unpaid charges and/or any other outstanding balance (if any), plus this assessment, will become immediately due and payable. The User shall pay all costs of collection, including legal fees, incurred by RealtyTrac. The User is responsible for any premium charges incurred in connection with the use of information, content, goods, products or services that are provided at an extra cost. All fees are quoted and payable in United States Dollars. The User is also responsible for paying all applicable taxes for information, content, goods, products or services and any other costs incurred in connection with the use of or access to RealtyTrac and its web sites.
C. Payment Methods
The User's complete billing address and telephone number must be provided to process payments. RealtyTrac accepts major credit cards including Visa, MasterCard and American Express and may accept bank drafts, including personal checks, money orders, cashiers checks, and company checks. However, for non-credit card payment methods, RealtyTrac does not offer a 7-day free trial and may not credit the applicable account until additional procedures are completed and after RealtyTrac's bank certifies receipt of funds — typically ten (10) business days. RealtyTrac may charge a twenty-dollar ($20.00) handling fee, or the maximum allowable by law, whichever is less, for each check returned unpaid for insufficient funds or any other reason.
D. Account Discrepancies
A User may contact the Bank Homes Direct Customer Service Department by e-mail at email@example.com or telephone at 877.297.3067 concerning charges or other questions regarding the status of the User's account. However, if the User's account questions are not satisfactorily resolved within fifteen (15) business days of User's calling or sending an e-mail, and in no event later than ninety (90) days after a questionable account billing or other discrepancy should have been or could have been reasonably discovered, the User must write to the Customer Service Department, RealtyTrac, One Venture Plaza, Suite 300, Irvine, CA 92618, delivered by United States mail or by fax to 949.861.9413. Otherwise, any and all such User complaints are waived by User.
DISCLAIMERS AND LIMITATIONS
RealtyTrac does not guarantee the accuracy of the information contained in this web site and instructs you to independently verify the accuracy of the information provided. Errors may occur as a result of human and/or mechanical error in any phase of the preparation, filing, aggregating and/or transcribing of the public records from which RealtyTrac receives and ultimately presents the information on the RealtyTrac web sites. In addition, RealtyTrac may make changes and improvements to the information provided herein at any time. THE WEB SITE AND THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ASSOCIATED WITH IT ARE PROVIDED "AS IS." REALTYTRAC, AND/OR ITS SUPPLIERS, PARTICIPATING LENDERS, PROFESSIONAL SERVICE PROVIDERS, THIRD-PARTY CONTENT PROVIDERS AND OTHER SERVICE PROVIDERS DISCLAIM ANY WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO THE WEB SITE AND ANY INFORMATION, SOFTWARE, PRODUCT, GOOD AND SERVICE PROVIDED THEREIN, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BY THE USER'S USE OF REALTYTRAC'S SERVICES, THE USER AGREES AND ACKNOWLEDGES THAT THE USER'S USE OF ALL REALTYTRAC INFORMATION, SOFTWARE, PRODUCTS, GOODS AND/OR SERVICES PROVIDED IN, BY OR THROUGH REALTYTRAC AND/OR ITS WEB SITES IS AT THE USER'S OWN RISK. REALTYTRAC AND/OR ITS SUPPLIERS AND PROVIDERS, ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR OTHER INJURY ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF REALTYTRAC'S SERVICES OR WITH THE DELAY OR INABILITY TO USE ITS WEB SITES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, GOODS AND/OR SERVICES OBTAINED THROUGH THE WEB SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE WEB SITES, WHETHER RESULTING IN WHOLE OR IN PART, FROM BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, REGARDLESS OF WHETHER OR NOT THE USER KNOWS, SUSPECTS OR HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES AND EVEN IF REALTYTRAC AND/OR ITS SUPPLIERS KNOW, SUSPECT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO THE USER, IF THE USER RESIDES IN SUCH A JURISDICTION.
As a condition of use of RealtyTrac web sites, the User agrees to indemnify RealtyTrac and its suppliers, distributors, participating Lenders, Professional Service Providers or other Service Providers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from User's use of RealtyTrac's services, including without limitation, any claims alleging facts that, if true, would constitute a breach by User of this Agreement by the User.
The User agrees that any claim or controversy, arising out of or relating to the use of RealtyTrac services, information, content and data displayed on the RealtyTrac web sites; the goods or services provided by RealtyTrac, or to any acts or omissions for which the User may contend RealtyTrac is liable, including but not limited to any claim or controversy ("Dispute"), shall be finally, and exclusively, settled by arbitration in Orange County, California. The arbitration shall be held before one arbitrator under the commercial arbitration rules of the American Arbitration Association ("AAA") in force at that time. The arbitrator shall be selected pursuant to the AAA rules. Should no AAA rule regarding the selection of an arbitrator be in effect, the User shall select an arbitrator from a panel of arbitrators acceptable to RealtyTrac. In any arbitration, RealtyTrac will pay the filing fee, plus the costs associated with the first day of arbitration, with the remaining costs of arbitration being paid by the non-prevailing party. To begin the arbitration process, a party must make a written demand therefore. Any judgment upon the award rendered by the arbitrator may be entered only in a court of competent jurisdiction in Orange County, California. User and RealtyTrac agree that the arbitrator shall have limited authority to award damages such that the arbitrator shall not have the power to award damages in excess of actual compensatory damages and shall not multiply actual damages or award consequential, punitive or exemplary damages, and each party irrevocably waives any claim thereto. The agreement to arbitrate shall not be construed as an agreement or consolidation of arbitration under this Agreement with arbitration of disputes or claims of any non-party, regardless of the nature of the issues or disputes involved. THIS AGREEMENT PROVIDES THAT ALL DISPUTES BETWEEN THE USER AND REALTYTRAC WILL BE RESOLVED BY BINDING ARBITRATION IN ORANGE COUNTY, CALIFORNIA. THE USER THUS GIVES UP THE USER'S RIGHT TO GO TO COURT TO ASSERT OR DEFEND THE USER'S RIGHTS. THE USER ALSO GIVES UP THE USER'S RIGHT TO PARTICIPATE IN OR BRING CLASS ACTIONS. THE USER'S RIGHTS WILL BE DETERMINED BY A NEUTRAL ARBITRATOR AND NOT A JUDGE OR JURY. THE USER AND REALTYTRAC RETAIN THE RIGHT TO PURSUE INJUNCTIVE RELIEF IN COURT, AND AGREE THAT SUCH CLAIMS FOR INJUNCTIVE RELIEF MAY ONLY BE BROUGHT IN A COURT OF COMPETENT JURISDICTION IN ORANGE COUNTY, CALIFORNIA.